IT & Systems Administrator

About the role

Archies Footwear, a fast-growing Australian footwear brand selling online and through retail partners, is looking for an IT & Systems Administrator to look after the technology that keeps its people working securely and efficiently. This is a hands-on role based in the Melbourne office four days a week, reporting to the Ecommerce & Technology Manager, who supports your development and works with you on bigger IT and security decisions.

Key responsibilities

• Google Workspace: manage users, groups, shared drives, sharing policies, calendars and security settings, including 2-step verification
• Onboarding and offboarding: prepare laptops and access for new starters and remove access when people leave
• Access and passwords: maintain the access register, support the password manager and help roll out single sign-on
• Devices: manage Mac and Windows devices via MDM, endpoint protection and updates, and handle lost or stolen devices
• Hardware and software: procure equipment, keep the asset register accurate and track licences and renewals
• Office network: support the UniFi network, Wi-Fi, printers and shared devices
• Domains and DNS: manage domains across multiple registrars, including renewals and ownership records, plus email authentication (SPF, DKIM, DMARC)
• AI tools: help assess new AI tools and connectors, manage access and keep the AI usage policy up to date
• Security and support: day-to-day IT support for staff, draft IT policies and help run security awareness and phishing training

Required profile

• 2-3+ years of experience in IT support or systems administration
• Hands-on experience administering Google Workspace (Microsoft 365 experience is also welcome)
• Comfortable supporting both macOS and Windows users and devices
• Experience with an MDM platform (Jamf, Kandji, Intune or Google endpoint management)
• Understanding of networking, MFA and security best practice
• Organised, documents well, explains tech clearly to non-technical people and takes ownership of work

Required skills

• Google Workspace administration
• MDM platforms (Jamf, Kandji, Intune or Google endpoint management)
• Bonus: UniFi, Cloudflare, DNS and email authentication (SPF, DKIM, DMARC)
• Bonus: ACSC Essential Eight, business password managers (LastPass, 1Password), AI tool assessment, certifications such as Google Workspace Administrator, CompTIA A+ or Security+

To apply, send your CV and a short cover letter describing the IT environment you currently support and a problem you solved or a process you improved.