IT Support Professional (Level 2)

About the role

We are seeking an experienced Level 2 IT Support Professional who can blend strong technical ability with exceptional customer service. The role involves supporting a diverse user base, from everyday staff to C‑Level executives and VIP stakeholders, in fast‑paced operational environments.

Key responsibilities

• Provide Level 2 technical assistance across Service Desk and Desktop Support functions.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues end‑to‑end.
• Support high‑profile users, including executives and VIPs, ensuring minimal disruption.
• Prioritise and manage multiple tickets simultaneously while maintaining clear communication.
• Document solutions and contribute to knowledge‑base articles.

Required profile

• Minimum of 3 years of IT support experience.
• Proven experience in both Service Desk and Desktop Support environments.
• Ability to work autonomously, manage competing priorities, and stay calm under pressure.
• Strong communication and professionalism when interacting with senior stakeholders.
• Experience in mining or oil & gas settings is highly regarded.

Required skills

What we offer

• Opportunity to work with senior leadership and high‑visibility projects.
• Dynamic, hands‑on support environment.
• Professional growth within a fast‑moving industry.