IT Support Officer

About the role

The IT Support Officer will provide on‑site L1/L2 support across multiple Brisbane locations, acting as the primary point of contact for hundreds of end users. This hands‑on role involves troubleshooting, device deployment and liaising with infrastructure teams.

Key responsibilities

• Provide on‑site L1/L2 IT support across 5‑6 sites.
• Troubleshoot Windows, Microsoft 365, VPN, connectivity and hardware issues.
• Prepare and deploy laptops, monitors and peripherals.
• Support new starters with device setup and access.
• Manage IT hardware, assets, warranties and replacements.
• Perform basic networking and infrastructure troubleshooting.
• Handle tickets through ServiceNow and liaise with vendors and stakeholders.
• Travel between sites as required.

Required profile

• Hands‑on, confident in troubleshooting and dealing directly with users.
• Owns tasks, learns quickly and communicates well.
• Valid driver’s licence (pool vehicles provided for business travel).

Required skills

• Windows operating system.
• Microsoft 365 suite.
• VPN configuration and troubleshooting.
• Hardware diagnostics and repair.
• Basic networking concepts.
• ServiceNow ticketing system.