IT Support Officer

About the role

Our Brisbane office is expanding and we are looking for an IT Support Officer to join our team. You will provide frontline IT support across Australia and New Zealand, handling helpdesk enquiries and troubleshooting technical issues.

Key responsibilities

• Manage helpdesk enquiries and log requests in the ITSM system.
• Troubleshoot and resolve technical issues, prioritising and escalating when necessary.
• Support and administer Microsoft 365 environments, including user and endpoint management.

Required profile

• 1+ years experience in IT support or service desk roles.
• Experience with ITIL frameworks and ITSM practices.
• Strong understanding of cyber security principles and incident response.
• Knowledge of networking, remote access technologies and connectivity troubleshooting.

Required skills

• Microsoft 365 administration
• Windows 10/11 support
• ITIL and ITSM processes
• Cyber security fundamentals
• Networking and remote access technologies
• Application deployment and maintenance

What we offer

• Additional day leave on birthday
• Paid parental leave
• Novated leasing through Toyota Fleet
• Employee discounts via rewards platform
• Office social events and yearly Christmas gatherings
• Flexible office hours and hybrid work options
• Ongoing training, mentoring and clear career progression pathways