IT Support Officer (Adelaide)

About the role

We are looking for an IT Support Officer to join our national IT team and provide first‑line support to users across Australia, with a focus on our Adelaide office. The role involves proactive incident handling, service request fulfilment and delivering a high level of customer satisfaction.

Key responsibilities

• Respond to IT incidents and service requests, ensuring resolution within SLA thresholds.
• Provide support for core applications such as iManage, Microsoft Teams, Office 365 and other Microsoft tools.
• Troubleshoot hardware, software and network issues including Wi‑Fi, VPN and local connectivity.
• Create and maintain user guides, knowledge base articles and training materials.
• Manage user accounts, onboarding of new starters and de‑provisioning of departures.
• Set up laptops, maintain hardware inventory and support meeting‑room audio/visual equipment.
• Participate in a rotating after‑hours roster to handle urgent incidents.

Required profile

• Minimum three years of IT support experience, preferably in a professional services environment.
• Strong problem‑solving and time‑management abilities with a customer‑focused attitude.
• Ability to work independently and as part of a collaborative team.
• ITIL awareness or certification is desirable.

Required skills

• iManage
• Microsoft Teams
• Microsoft Office / Office 365
• Wi‑Fi and VPN troubleshooting
• Hardware, software and network troubleshooting
• Audio/visual equipment support
• ITIL framework

What we offer

• Clear career pathways with 180‑day forecasting sessions.
• Modern office in the heart of Adelaide CBD.
• Friendly, down‑to‑earth culture and extensive networking opportunities.