IT Onsite Support Specialist

About the role

WSP is seeking an IT Onsite Support Specialist to deliver responsive, customer‑focused technology support across its Perth office and regional sites. You will ensure day‑to‑day IT services run smoothly, resolve technical issues quickly, and enable staff to work effectively with the right tools.

Key responsibilities

• Provide 2nd‑level support for desktops, laptops, mobile devices, peripherals, operating systems, Microsoft 365, approved business applications, connectivity and collaboration technologies.
• Deliver hands‑on deskside assistance, clear communication and timely resolution or escalation of incidents.
• Maintain meeting‑room technology, including Microsoft Teams Rooms, audio‑visual systems, and digital collaboration tools, and perform health checks.
• Manage endpoint lifecycle: install, configure, test, deploy, refresh, replace, recover and decommission hardware and software in line with global standards.
• Record all incidents, requests and asset activities in ServiceNow and keep the CMDB up to date.
• Promote cyber‑security best practices and escalate any suspected security incidents.

Required profile

• Qualification in a computing discipline or at least 2 years of relevant IT support experience.
• Strong knowledge of end‑user computing technologies, networking basics (TCP/IP, DHCP, DNS, Wi‑Fi, VPN) and Microsoft 365 suite.
• Working knowledge of ServiceNow, ITSM processes and ITIL v4 Foundations (certification desirable).
• Current driver’s licence and willingness to travel to regional offices as needed.

Required skills

• Desktop and laptop hardware support, mobile device management.
• Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office).
• Microsoft Teams Rooms and audio‑visual system troubleshooting.
• ServiceNow ticketing and CMDB maintenance.
• Networking fundamentals: TCP/IP, DHCP, DNS, Wi‑Fi, VPN.
• Endpoint management tools such as Microsoft Intune and Windows Autopilot (desirable).

What we offer

• Opportunity to work on nationally significant infrastructure and sustainability projects.
• Access to industry‑leading digital, AI and cloud technologies.
• Flexible working arrangements supporting work‑life balance.
• Ongoing investment in learning, development and technical career growth.
• Collaborative, inclusive and high‑performing culture.