IT Helpdesk & Support

About the role

Mable, part of the Attain Healthtech Group, is looking for an IT Helpdesk & Support person to keep its staff productive, secure and connected. The role delivers Level 1 and 2 support and helps the team eliminate issues through proactive maintenance and self-service, automate routine requests such as onboarding and offboarding, and use AI to free up capacity for project work.

Key responsibilities

• Own support requests from start to finish, troubleshoot and escalate issues, and administer core SaaS platforms including Google Workspace, JumpCloud, Slack, Atlassian and Zoom.
• Support telephony and Zoom Contact Center, including user setup and basic queue and configuration changes.
• Maintain access and asset records, take part in access reviews, and promote good security practices.
• Keep devices patched and protected, take part in incident management and root cause analysis, and build knowledge-base articles and self-help content.
• Manage the identity and access lifecycle and automate onboarding, offboarding and access changes, and automate the IT asset lifecycle and software deployment.
• Use AI tools to speed up troubleshooting, documentation and scripting, and help plan and deliver projects.

Required profile

• 2-3 years' experience in an IT support or service desk role at Level 1 and Level 2.
• Hands-on administration of a cloud identity and productivity platform (Google Workspace or Microsoft 365/Entra ID), including user lifecycle, groups, MFA and SSO.
• Experience with endpoint or mobile device management (JumpCloud, Intune, Jamf) on macOS and Windows, including patching and policy compliance.
• Experience with an ITSM tool (Jira Service Management, ServiceNow, Freshservice) and ITIL-aligned practices.
• Good written communication, customer-service mindset and ability to manage competing priorities with minimal supervision.
• Desirable: a relevant qualification or certifications such as ITIL 4 Foundation, CompTIA A+/Network+, or vendor certifications.

Required skills

• Sound troubleshooting of laptops, peripherals, SaaS apps and basic networking.
• Aptitude for automation and practical use of AI tools (Claude, ChatGPT, Copilot).
• Desirable: Google Workspace and JumpCloud administration, Atlassian (Jira Service Management, Confluence), Zoom Phone or Zoom Contact Center.