Instrument Service Technician II

About the role

IDEXX is seeking an Instrument Technician II for its Instrument Services team in Sydney, reporting to the Service Manager. The role maintains and repairs in-house diagnostic instruments so that veterinary customers can deliver high-quality animal care. It suits someone with a technical background in mechanical, electrical, electro-mechanical or manufacturing fields who wants to grow within a global diagnostics company.

Key responsibilities

• Troubleshoot, diagnose, repair and test IDEXX diagnostic instruments and associated equipment
• Disassemble, repair, reassemble and functionally test instruments at the Sydney facility
• Run preventative maintenance programs and support equipment servicing
• Assemble, test and inspect electrical, electro-mechanical and mechanical components
• Document repair activities and test results using electronic systems and Microsoft Office tools
• Identify process improvements and help develop procedures and documentation
• Support quality, safety and compliance, including standard operating procedures
• Work across product lines, collaborate with cross-functional teams and give technical guidance
• Maintain a clean, safe, organised workspace and take part in continuous improvement

Required profile

• Certificate III or Certificate IV from TAFE in Mechanical, Electrical, Electronics, Mechatronics, Manufacturing, Engineering or a related field
• About 2 to 3 years of experience in equipment repair, manufacturing, technical service, maintenance or a similar hands-on role
• Strong troubleshooting and problem-solving skills, able to diagnose faults and repair independently
• Able to read technical documents, operating procedures and specifications
• Comfortable with mechanical and electronic systems; attention to detail and commitment to quality and safety
• Flexible team player with good communication skills
• Permanent Australian work rights strongly preferred

Required skills

• Electro-mechanical repair aptitude
• Basic computer applications, including Microsoft Office
• Advantageous: experience with medical devices, laboratory instrumentation, diagnostic equipment or veterinary technology

What we offer

• Competitive salary package and annual incentive opportunities
• Onboarding and training, career development and learning opportunities
• Employee Assistance Program and wellbeing resources
• Recognition programs and a supportive, inclusive team environment