ICT Support Technician

About the role

Linde Material Handling, part of the KION Group, is looking for a motivated ICT Support Technician to join its team at the Huntingwood head office. The role provides value to end users by handling hardware and software requests efficiently, troubleshooting IT requests and acting as the first point of contact for IT issues raised by staff.

Key responsibilities

• Provide high-quality customer service combined with technical proficiency for a positive end-user experience.
• Act as the initial point of contact for IT issues, resolve requests within deadlines, and make sure service desk issues are logged, updated and resolved as a priority.
• Complete timely and accurate administration and deployment of hardware to end users, following documented procedures and keeping the IT Asset Register up to date.
• Create and maintain IT support processes and procedures so that the right information is always available to end users.
• Take part in project work from time to time, such as hardware and software upgrades or refreshes.

Required profile

• 2-5 years of experience in helpdesk or IT support.
• Excellent customer service, communication and interpersonal skills.
• Proactive approach to learning, with experience working independently and paying close attention to detail.

Required skills

• Sound knowledge of current MS Office applications, including Office 365, Teams, Outlook, OneNote, SharePoint and Copilot.
• Sound knowledge of Windows 11 operating systems.
• A relevant Microsoft IT Support accreditation is desirable.

What we offer

• Wellbeing support through the Employee Assistance Program and a wellness resource.
• Over 18,000 free learning resources for professional development.
• Anniversary bonuses, a novated lease car option and a birthday gift.
• Potential referral earnings for successful candidates.
• Access to resources from the Healthy Heads in Trucks and Sheds foundation.

To apply, send a copy of your current resume and cover letter; pre-employment medical and reference checks are part of the process, and the company does not accept unsolicited resumes from agencies.