Slack Acceleration Hub Product Architect

About the role

The Slack Acceleration Hub Product Architect is a strategic technical leader in Salesforce's Professional Services organization. They guide enterprise customers through the design, deployment, integration and adoption of Slack in complex organizational environments, combining deep technical expertise with executive-level consulting. The role partners with customer stakeholders, Sales, Success, Architects and Product teams to build scalable Slack solutions aligned with business goals, security standards and enterprise technology ecosystems.

Key responsibilities

• Lead technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance and enterprise architecture.
• Design scalable Slack deployment strategies and translate technical and business requirements into tailored solutions focused on usability, flexibility, security and adoption.
• Act as a trusted advisor to technical and executive stakeholders throughout the customer lifecycle.
• Architect enterprise Slack environments covering workspace strategy, user provisioning, authentication and identity management, security controls, permissions, bots, workflows and custom integrations.
• Advise on Slack APIs, developer frameworks and integration best practices, and ensure interoperability with systems such as GitHub, Jira, Workday, Google Workspace, identity providers, eDiscovery platforms and DLP solutions.
• Support the customization of client applications and automation workflows, and remove technical barriers to large-scale deployment.
• Present technical concepts clearly to developers, architects, business leaders and executives, and partner with customers to scope and validate solutions.
• Collaborate with Sales, Success, Consultants, System Integrators and Product teams, maintain strong billable utilization and contribute feedback to product teams.

Required profile

• Strong experience in consulting, professional services, solutions engineering or technical customer-facing roles.
• Experience leading technical implementation projects in enterprise environments.
• Ability to scope, define and manage technical workstreams and customer solutions.
• Strong understanding of enterprise architecture, SaaS ecosystems, security and identity management.
• Experience collaborating with Sales, Customer Success, Consultants and System Integrators.
• Exceptional written, verbal and presentation skills.
• Preferred: strong consultative mindset, ability to communicate with developers, architects, executives and end users, strategic thinking, collaboration in matrixed environments, curiosity about emerging collaboration technologies, and calmness under technical complexity.

Required skills

• Hands-on proficiency with at least one object-oriented language such as Java, JavaScript, Node.js or Python.
• Experience with APIs, integrations, automation and data exchange technologies.