Host – Guest Reception

About the role

Join Hyde Melbourne Place, a lifestyle hotel in the heart of Melbourne’s CBD, as a Host. You will be the first point of contact for guests, delivering warm hospitality and ensuring smooth service flow.

Key responsibilities

• Warmly welcome and farewell all guests with genuine hospitality.
• Maintain a well‑organised host station and communicate efficiently with the service team.
• Anticipate guest needs, respond promptly to inquiries and special requests.
• Assist the floor team with service and enquiries.
• Stay up‑to‑date on menus, daily specials and promotions to answer guest queries confidently.

Required profile

• Minimum two years experience as a host/hostess in a luxury or lifestyle establishment.
• Excellent communication and interpersonal skills with a warm, approachable manner.
• Strong organisational abilities and the capacity to multitask under pressure.
• Flexibility to work evenings, weekends and public holidays.

Required skills

• Proficiency with SevenRooms reservation system.
• Experience using POS (point‑of‑sale) systems.

What we offer

• Generous discounts at Ennismore bars, restaurants and Accor hotels worldwide.
• Access to Accor’s ALL Heartists program for exclusive offers and experiences.
• Benefits from numerous cooperation partners.
• Opportunities for development, career growth and a diverse, inclusive work environment.