Head of Marketplace Operations

About the role

We are seeking a senior, hands‑on Head of Marketplace Operations to lead and optimise our Amazon businesses across multiple brands. The role blends deep Amazon marketplace expertise with operational leadership, AI‑driven strategy and supply‑chain management in a fast‑paced e‑commerce environment.

Key responsibilities

• Oversee day‑to‑day Amazon operations for several brands, ensuring optimal listings, account health, pricing, fulfillment and compliance.
• Drive growth initiatives such as new product launches, keyword optimisation, promotions and advertising strategies.
• Monitor sales velocity, customer metrics and profitability to inform strategic decisions.
• Resolve high‑impact Amazon issues quickly, including listing suspensions, chargebacks and policy violations.
• Direct end‑to‑end supply‑chain activities: procurement, inventory forecasting, 3PL coordination and FBA/FBM logistics.
• Collaborate with sourcing teams to improve lead times, reduce COGS and strengthen vendor reliability.
• Lead customer‑service strategy on Amazon, maintaining high ratings, fast response times and streamlined post‑sale processes.
• Leverage AI tools and automation platforms to enhance forecasting, ad performance, competitive analysis and customer service.
• Manage and grow cross‑functional teams, building scalable systems that support multi‑brand growth.
• Partner with the CEO and leadership team to align operational strategy with revenue and profitability goals.

Required profile

• Proven senior leadership experience in Amazon marketplace operations.
• Hands‑on ability to resolve high‑impact Amazon issues and drive performance improvements.
• Strong operational instincts with data‑driven decision‑making skills.
• Experience managing cross‑functional teams and collaborating directly with executive leadership.

Required skills

• Amazon Marketplace (listing, account health, pricing, FBA/FBM).
• Supply‑chain management and inventory forecasting.
• AI tools and automation platforms for forecasting, advertising performance and competitive analysis.
• Customer‑service strategy and automation for Amazon touchpoints.
• Data analysis for sales velocity, profitability and KPI monitoring.