Head of Events

About the role

FCM Meetings & Events, a specialised division of Flight Centre Travel Group, handles global corporate events, group travel and strategic meetings. As Head of Events you will lead the national events team, drive performance, growth and team development across a diverse portfolio, shape strategic customer partnerships and contribute to the direction of FCM Meetings & Events. The role can be based in the Sydney, Melbourne or Brisbane office.

Key responsibilities

• Lead the performance, growth and development of the national events team and foster a collaborative, high-performing culture
• Manage workflow, resource allocation and project staffing so the right skills match client and business needs
• Recruit, coach and mentor team members through structured training and development plans
• Partner with Sales and Account Management to strengthen client relationships and support new business
• Oversee project profitability, pricing strategies and commercial performance
• Work with Finance to meet monthly and annual financial targets, overseeing supplier payments, reconciliations and work logs
• Provide leadership across event project teams to ensure exceptional delivery and customer satisfaction

Required profile

• Minimum 8 years of project management experience in the event management and production industry
• Proven leadership track record and experience training and mentoring team members
• Experience leading an operational team
• Demonstrated customer service skills
• Experience in P&L management and driving productivity and profit

Required skills

• Knowledge of project management processes, standards and procedures
• Knowledge of major suppliers and relevant MICE products and destinations

What we offer

• Inclusive, Great Place To Work culture and equal opportunity employment
• Individualised learning and development pathways
• Staff discounts (350+ retailers, health and wellness, financial planning) and travel discounts for staff and family
• Career opportunities with promotion from within
• Health insurance discounts and access to an internal gym
• Mental health support and Employee Assistance Program
• Social events, including global conferences, and a CSR program with paid parental and volunteer leave