Head of Digital Product – General Insurance

About the role

Lead the digital product strategy for Zurich's General Insurance segment, owning the end‑to‑end product lifecycle and driving growth, customer experience and efficiency through technology, data and AI.

Key responsibilities

• Define and lead the digital product strategy and roadmap aligned to growth, customer and partner experience, and efficiency outcomes.
• Own digital products from opportunity case through delivery, adoption, performance, improvement and decommissioning.
• Develop human‑ and AI‑enabled journeys, safely experimenting with AI and scaling successful approaches within Zurich’s governance framework.
• Manage digital product investment and budget, track benefits and continuously optimise the roadmap.
• Build strong partnerships across engineering, architecture, design, underwriting, claims, distribution, operations, technology, data and AI.
• Lead and develop product managers and product owners, establishing consistent product standards and outcome‑led ways of working.

Required profile

• Significant digital product management experience, including leading product managers or product owners.
• Proven end‑to‑end ownership of digital products, covering strategy, delivery, adoption and post‑release performance.
• Experience deploying automation or AI‑enabled capabilities within customer or operational journeys.
• Strong background developing investment cases, managing product or digital budgets and tracking benefit realisation.
• Experience delivering products in regulated environments with risk, privacy, security and compliance considered by design.
• Ability to influence executive and cross‑functional stakeholders and make evidence‑based decisions using customer insight, performance data and experimentation.

Required skills

• Digital product management
• AI and automation implementation
• Budget and investment case development
• Regulatory compliance in product delivery

What we offer

• 5 weeks of annual leave plus 15 days personal/carer’s leave and Family Care parental leave.
• Hybrid working arrangement – 3 days in the office, 2 days remote per week.
• Wellbeing payment of AUD$500 per year and a AUD$295 new starter e‑voucher for home‑office setup.
• Access to award‑winning training programs and global mobility opportunities across 200+ countries.
• Inclusive, diverse teams and a commitment to sustainability, including planting a tree for every new employee.