Guest Service Officer - Front Office

About the role

Park Hyatt Sydney is recruiting a Guest Service Officer to join its Front Office team. You will be responsible for the guest's arrival and departure experience, reporting to the Assistant Front Office Manager. The role offers a chance to build a hospitality career within an international company, either in Australia or overseas.

Key responsibilities

• Personally and frequently verify that guests receive the best possible service during arrival and departure.
• Accept room reservations accurately and efficiently and enter them into the computer system immediately.
• Be familiar with cashiering functions.
• Verify arrival and departure details and arrange luggage handling, transportation and other services requested by guests.
• Maintain sound knowledge of the local environment, including attractions, places of interest, restaurants and shopping areas.
• Work closely with other Front Office staff in a supportive and flexible way, focused on the hotel's success and guest satisfaction.

Required profile

• Good computer skills, particularly in MS Office.
• Ability to work under pressure and a positive, can-do attitude.
• Diploma or certificate in Hospitality or Tourism Management is desirable.
• Knowledge of the Travel/Hotel industry is preferable.

Required skills

• MS Office
• Opera Cloud (desirable)

What we offer

• Complimentary shift meals and discounts at the Spa and all Food and Beverage outlets.
• Complimentary and discounted Hyatt accommodation worldwide.
• Internationally recognised learning and development programs and opportunities.
• Employee assistance program and paid family leave benefits.

Candidates apply through the Hyatt careers website.