Guest Service Agent
Four Points by Sheraton · Sydney
Job description
About the role
Join Four Points by Sheraton in Sydney as a Guest Service Agent, delivering friendly and genuine experiences to independent travellers. You will support the Guest Services team with daily operational tasks while acting as a knowledgeable ambassador for the hotel and its surrounding area.
Key responsibilities
- Handle guest enquiries, provide accurate information about the hotel and local attractions, and ensure a seamless stay.
- Verify and adjust guest billing, respond to questions and requests, and maintain accurate records.
- Build and strengthen relationships with existing and new guests to encourage future bookings.
Required profile
- Experience using the OPERA property management system or a similar PMS.
- Relevant experience in a front‑desk or guest services role.
- Legal right to work in Australia.
- Self‑motivated, energetic, and able to thrive in a fast‑paced environment.
Required skills
- OPERA property management system
What we offer
- Exclusive staff discounts on food, beverage, and hotel rooms across Marriott International.
- Flexible working hours, sabbatical leave, and paid birthday month leave through the Life with the Works program.
- Access to internationally recognised training, career development, and employee assistance programs.
- Employee referral incentives and a supportive, inclusive workplace culture.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Australia.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 5 hours ago
Expires 1 month from now
6 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Four Points by Sheraton
Sydney