Guest Service Agent

About the role

Join the Front Office Team at Ayers Rock Resort and be the first point of contact for guests visiting one of Australia’s most iconic landmarks. As a Guest Service Agent you will create memorable first and last impressions while delivering high‑quality, friendly service.

Key responsibilities

• Welcome guests and act as an ambassador for the resort.
• Process all check‑in and check‑out transactions efficiently.
• Accurately post hotel charges to guest accounts and handle payments securely.
• Ensure guest satisfaction throughout their stay.
• Maintain accurate records and follow resort procedures.

Required profile

• Customer‑focused with a passion for hospitality.
• Previous experience in a front‑office or guest service role.
• Ability to work onsite in Yulara and relocate if needed.
• Willingness to undergo a national criminal history check.

Required skills

• Experience with Opera Cloud (highly regarded).

What we offer

• Competitive pay and resort discounts.
• Discounted accommodation and on‑shift meals.
• Relocation assistance up to $700.
• Access to staff pool, gym, and Residents Club.
• Career development programs, performance incentives, and a vacation bonus after one year.