Guest Relations Receptionist

About the role

Join CBRE's Global Workplace Solutions team in Melbourne as a Guest Relations Receptionist on a fixed‑term basis. You will deliver front‑of‑house service to clients and visitors in a premium corporate setting, supporting the Guest Relations team Monday‑Thursday.

Key responsibilities

• Manage the reception desk and meeting‑room suites, ensuring a professional appearance and functionality.
• Welcome and assist clients and visitors, announce arrivals, and escort guests as required.
• Maintain strong relationships with internal teams and external stakeholders, addressing feedback and resolving concerns promptly.
• Operate the Meeting Room Booking System (MRBS), handling bookings, cancellations, and amendments.
• Coordinate meeting logistics, including catering, audio‑visual equipment, and room set‑ups.
• Assist in planning and executing client events, managing vendor coordination and on‑site supervision.
• Provide operational coverage and support for daily tasks, project work, and reporting.
• Ensure compliance with Work Health & Safety policies and report incidents within required timeframes.

Required profile

• Strong organisational and time‑management abilities.
• High attention to detail and professional presentation.
• Excellent verbal and written communication skills.
• Ability to prioritise, delegate, and manage multiple tasks simultaneously.
• Strong problem‑solving and complaint‑resolution capabilities.
• Experience in corporate reception or a five‑star hotel environment.

Required skills