Global Account Manager – Financial Services Technology

About the role

Gresham, a global financial services technology company, is looking for a Global Account Manager in Sydney to own and grow its largest and most strategic relationships across the Prime EDM and Opus EDM client base. You will act as the primary commercial point of contact for 18 enterprise accounts, ensuring renewals, expansion and long‑term partnership.

Key responsibilities

• Own the end‑to‑end commercial relationship for an 18‑account portfolio spanning Prime EDM and Opus EDM clients, acting as the trusted senior point of contact for renewals, expansion and escalation.
• Build and execute account growth plans that identify cross‑sell and upsell opportunities across the wider Gresham product suite, in partnership with Product and Sales.
• Lead commercial negotiations and manage the renewal cycle for the full portfolio, protecting and growing recurring revenue and minimising churn risk.
• Partner closely with Customer Success and Professional Services to ensure clients adopt product functionality and realise measurable value.
• Act as the client’s internal advocate, feeding market and account intelligence back into Product and Leadership to shape roadmap and go‑to‑market priorities.
• Maintain accurate account plans, pipeline and forecast data, providing regular reporting on portfolio health directly to the CEO.

Required profile

• Proven experience as a Global Account Manager, Key Account Manager or senior client‑relationship role, ideally within financial services or fintech.
• Track record of managing commercial relationships with C‑level and senior stakeholders at banks, investment managers or corporates.
• Demonstrated ability to grow and retain a multi‑account portfolio, including renewals, negotiations and expansion opportunities.
• Strong commercial and analytical skills, confident presenting account plans, forecasts and portfolio health to senior leadership.
• Fluency in Japanese (essential) to cover clients in Japan.
• Excellent written and verbal communication skills.

Required skills

• CRM proficiency (e.g., Salesforce, HubSpot) for pipeline, forecasting and account planning.