Front Office Host – Overnights

About the role

As a Front Office Host on the overnight shift at Andaz Gold Coast, you will be the first point of contact for guests arriving late or departing early. You will create warm, personalised check‑in and check‑out experiences while sharing local knowledge of the Gold Coast.

Key responsibilities

• Welcome guests with genuine care, manage smooth check‑in and check‑out processes and handle payments.
• Provide local recommendations, respond to guest requests and feedback, and coordinate with other hotel teams to ensure seamless stays.
• Maintain accurate guest records, support room moves, reservations and other front‑office operations.

Required profile

• Previous experience in front‑office, guest services or a similar hospitality role.
• Strong communication skills, ability to connect with guests from diverse backgrounds and a calm, organised approach in a fast‑moving environment.
• Flexibility to work a rotating roster including weekends and public holidays, and current working rights for Australia.

Required skills

• Proficiency with hotel property management systems.
• Good local knowledge of the Gold Coast or a genuine curiosity to discover and share it.