Front Office Duty Manager

About the role

The InterContinental Hayman Great Barrier Reef is looking for a passionate and experienced Front Office Duty Manager to oversee its Guest Services operations, lead a high-performing team and deliver memorable guest experiences. The role is full-time and involves overseeing the front desk, concierge, porter, transport, instant service and activity services.

Key responsibilities

• Oversee Front Desk, Concierge, Porter, Transport, Instant Service and Activity Services operations.
• Lead daily briefings, support colleagues and ensure seamless shift operations.
• Manage guest feedback, resolve concerns and coordinate VIP arrivals and personalised guest recognition.
• Train, motivate and develop the team to maintain high service standards and operational efficiency.
• Monitor labour costs, oversee cashiering and night audit, and drive revenue through upselling.
• Support emergency response, workplace health and safety, security and responsible service of alcohol requirements.
• Work with department leaders and act as senior manager on duty when required.

Required profile

• Minimum three years' management experience in a five-star luxury hotel or resort.
• Tertiary qualification in Hotel Management, Hospitality or Business.
• Strong leadership, communication and guest service skills.
• Flexible availability, including nights, weekends and public holidays.
• Current Queensland RSA certification and a valid driver's licence.
• Ability to travel by boat as required for island operations.

Required skills

• Experience with OPERA PMS.
• Experience with financial procedures and team development.

What we offer

• Subsidised staff accommodation and meals, plus staff facilities such as a pool, beach, gym, bar, diner and laundry.
• Career growth, training and professional development opportunities.
• Exclusive employee, friends and family discount rates across InterContinental properties worldwide.

Applications close on 07 December 2026; the application may close earlier if the position is filled.