Front Office Coordinator - Dental Practice

About the role

Bupa Dental Blacktown is looking for a Front Office Coordinator to help create a welcoming patient experience while keeping the front office running smoothly. You will support and coach the reception team, coordinate daily front office operations and act as a friendly first point of contact for patients, working closely with the Practice Manager. The practice is in Westpoint Shopping Centre, about a five-minute walk from Blacktown train station, with parking available.

Key responsibilities

• Support and coach the reception team
• Coordinate daily front office operations
• Act as a friendly first point of contact for patients
• Work with the Practice Manager to keep the team organised and ensure patients feel supported during their visit

Required profile

• Ideally three or more years' experience in front office coordination, preferably in a dental practice
• Proven ability to lead and coordinate daily front office operations, with adherence to best practice standards and procedures
• Experience guiding and developing a reception team, including coaching, training and supporting recruitment and performance processes
• Ability to track key practice metrics, manage patient feedback and complaints professionally and drive continuous improvement
• A strong customer service background; dental or allied health experience desirable
• Positive attitude and commitment to delivering exceptional service

Required skills

• Excellent organisational, communication and computer skills
• Ability to use initiative and sound judgment

Working week

• Tuesday, Wednesday and Friday: 8:30am - 5:30pm
• Thursday: 8:30am - 4:00pm
• Saturday: 8:30am - 4:30pm
• Total of 38 working hours per week, excluding scheduled breaks

What we offer

• A people-first culture supporting health, happiness and wellbeing
• Career growth through ongoing learning and internal pathways
• Benefits and discounts including health insurance, tech, fitness and lifestyle perks