Front Office All-Rounder
AccorHotel · Sunshine Coast
Job description
About the role
Join the Front Office team at Novotel Sunshine Coast Resort and be the first friendly face guests see. You will support Guest Services from arrival to departure, ensuring a smooth and memorable stay.
Key responsibilities
- Welcome guests, manage check‑ins and check‑outs.
- Respond to guest enquiries, service requests and concierge needs.
- Provide porter services, including luggage assistance.
- Promote Accor loyalty programmes and upsell relevant offers.
- Collaborate with other departments to deliver seamless experiences.
- Maintain guest records and perform general Front Office administration.
Required profile
- Previous experience in hotel Front Office or a customer‑facing hospitality role.
- Passion for delivering excellent guest experiences.
- Confident communicator who enjoys connecting with people.
- Proactive, adaptable and comfortable in a fast‑paced environment.
- Strong attention to detail and pride in work quality.
- Willingness to work a rotating roster, including weekends and public holidays.
Required skills
- Proficiency with Microsoft Office.
- Experience with Opera Cloud (highly regarded).
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Published 21 hours ago
Expires 1 month from now
9 views · 0 interested
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AccorHotel
Sunshine Coast