Front Desk Receptionist – Healthcare Imaging

About the role

Lumus Imaging is seeking a friendly and organised Front Desk Receptionist to join its Richmond location. You will be the first point of contact for patients and visitors, ensuring a smooth and welcoming experience throughout their visit.

Key responsibilities

• Greet patients and visitors at the front desk and answer incoming telephone calls.
• Manage radiology exam bookings and coordinate appointment schedules.
• Perform general clerical duties, including filing, scanning and handling correspondence.
• Enter and maintain patient records with high accuracy.
• Communicate courteously with other receptionists, referring doctors and medical professionals.
• Process billing and banking tasks related to Medicare, DVA, health funds and work‑cover claims.

Required profile

• Demonstrated ability to provide exceptional customer service and care.
• Strong communication skills with medical staff and external contacts.
• Attention to detail when handling patient records and financial transactions.

Required skills

• Data entry
• Billing and banking (Medicare, DVA, health funds)

What we offer

• Supportive team culture with collaborative leadership.
• Continuing professional development (CPD) opportunities.
• Flexible work arrangements promoting work‑life balance.
• Benefits such as retail discounts, novated car leasing and corporate health insurance rates.
• Access to fitness centres, employee assistance program and e‑learning platform.