Fresh Service Manager – Retail Department Lead

About the role

The Fresh Service Manager leads a department within Woolworths Supermarkets, ensuring high‑quality, hygienic, and well‑stocked shelves for customers throughout the day. You will be part of an inclusive team that values individuality while delivering a consistently good shopping experience.

Key responsibilities

• Oversee daily department operations, maintaining quality, hygiene and product availability.
• Lead, coach and develop a flexible, high‑performing team to meet customer service standards.
• Implement safety procedures and ensure compliance with store policies.
• Collaborate with the broader store leadership team to enhance the overall shopping experience.
• Participate in the Store Leadership Pathway to build future retail management capabilities.

Required profile

• Strong desire to lead and support a retail team on a day‑to‑day basis.
• Ability to engage customers using Everyday ACTs – Acknowledge, Care & Thank.
• Commitment to safety and adherence to store processes.
• Collaborative mindset with a willingness to learn and grow as a leader.
• Interest in developing a career in store management or becoming a specialist in the fresh department.

Required skills

• Leadership and team‑development abilities.
• Customer‑service orientation.
• Understanding of store safety and hygiene standards.

What we offer

• Attractive team benefits and perks with well‑known brands.
• Career progression through the Store Leadership Pathway.
• Flexible work arrangements to support personal life.