EUC Desktop Support

About the role

The EUC Desktop Support role provides end‑user computing assistance across Windows desktops, laptops and peripheral devices. The position combines onsite and remote support to ensure a reliable and productive environment for all users.

Key responsibilities

• Troubleshoot Windows 10/11 operating system, hardware and software issues.
• Install, configure and support desktops, laptops, printers, scanners, webcams, headsets and other USB devices.
• Provide both onsite and remote end‑user support.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word and Excel.
• Handle Active Directory tasks such as password resets, account unlocks and group management.
• Diagnose LAN, Wi‑Fi and VPN connectivity problems.
• Configure and maintain AV/meeting‑room equipment, including Microsoft Teams Rooms and conference systems.
• Manage incidents and service requests using ServiceNow, Jira or Remedy, ensuring accurate ticket updates and SLA compliance.
• Coordinate asset management, hardware replacement and inventory activities.

Required profile

• Proven experience in desktop and end‑user support.
• Ability to work both onsite and remotely.
• Familiarity with Microsoft 365 and basic networking concepts.

Required skills

• Windows 10/11 OS troubleshooting
• Hardware and software diagnostics
• Desktop, laptop and peripheral configuration
• Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel)
• Active Directory (password reset, account unlock, group management)
• LAN/Wi‑Fi/VPN connectivity troubleshooting
• Printer, scanner, webcam, headset and USB device support
• AV/meeting‑room devices (Microsoft Teams Rooms, conference systems)
• ServiceNow, Jira, Remedy ticketing platforms
• Asset management and inventory control
• Rack and stack, server mounting
• L1 network troubleshooting
• iMac install, move, add, change (IMAC)
• Data‑center operations basics (compute, storage, backup)