Enterprise Account Manager

About the role

HotDoc is seeking an Enterprise Account Manager to own and grow a portfolio of its largest and most strategically significant customers across Australia. You will work independently, building executive relationships, leading renewals and expanding HotDoc’s solutions within complex, multi‑site organisations.

Key responsibilities

• Own retention and growth revenue for an enterprise portfolio against self‑set targets.
• Lead complex renewal negotiations and build commercial cases that satisfy executive scrutiny and formal procurement processes.
• Identify and close expansion opportunities across new sites, business units and adjacent parts of each customer organisation.
• Develop multi‑year account plans, run executive business reviews and proactively spot risk using health data and predictive signals.
• Leverage AI tools to surface expansion signals, flag risk and automate reporting, sharing best practices with the team.

Required profile

• Proven track record of independently owning and growing large, complex enterprise accounts in B2B SaaS.
• Experience closing multi‑stakeholder deals, including enterprise renewals through formal procurement.
• Strong commercial acumen and executive presence with C‑suite decision‑makers.
• Ability to prioritise accounts and actions that drive revenue.

Required skills

• Hands‑on experience with a CRM (HubSpot preferred).
• Data analysis tools such as Metabase.
• AI platforms like Claude or ChatGPT, with examples of improving outcomes.

What we offer

• Generous uncapped incentive structure rewarding commercial outcomes.
• Hybrid work model – flexibility to work from home and from our Melbourne HQ.
• Comprehensive Health & Wellbeing Program and Learning & Development budget.
• Parental leave benefits, private EAP, in‑house career coaching and regular company events.