Engagement Manager

About the role

The Engagement Manager will shape and drive Sprinklr Professional Services opportunities across new and existing accounts in ANZ. Working closely with Sales, Services and Partner teams, you will act as a trusted advisor, guiding customers on implementation, managed services, training and support.

Key responsibilities

• Partner with Sales to scope and position services, focusing on Contact Centre and CCaaS solutions for Australian and New Zealand customers.
• Engage customers to understand business requirements, design integrated services solutions and develop proposals, RFP/RFI responses and Statements of Work.
• Lead executive‑level services conversations, capture technical and business requirements and build commercially sound proposals aligned with margin expectations.
• Collaborate with internal stakeholders (Customer Success, Delivery, Product, Partners) to ensure delivery alignment and sign‑off.
• Manage the services pipeline, maintain forecast accuracy and support regional revenue reporting.

Required profile

• Experience in services sales, professional services delivery or business development within enterprise SaaS environments.
• Strong understanding of ANZ enterprise buying processes, including procurement and commercial frameworks.
• Proven ability to operate in a matrixed, regional environment across Sales, Delivery and Partner teams.
• Excellent communication and presentation skills, comfortable engaging senior stakeholders.
• Bachelor’s degree or equivalent experience and full working rights in Australia or New Zealand.

Required skills

• Enterprise SaaS experience
• Contact‑centre / CCaaS knowledge
• Solution design and commercial proposal development