End User Support Technician (Field Desktop)

About the role

Join a dynamic team delivering high‑quality technical support across Brisbane, Canberra and Adelaide airports. You will work onsite, providing hardware, software and networking assistance to ensure seamless end‑user experiences in a fast‑paced airport environment.

Key responsibilities

• Troubleshoot and resolve hardware, software and network issues, including Windows 11, Office 365, AD, SCCM, Citrix, basic networking, airport peripherals, MDM/Intune.
• Provide enhanced incident support after escalation from the Service Desk.
• Deliver deskside and kiosk support services to end users.
• Create, review and maintain knowledge articles and support documentation.

Required profile

• Proven experience delivering desktop/field services in an enterprise setting.
• Strong knowledge of Active Directory, O365, SCCM, Citrix, Windows 10/11 and Azure Desktop.
• Experience with Apple devices and/or relevant Microsoft/vendor certifications.
• Familiarity with ITSM tools, preferably ServiceNow.
• Positive, proactive attitude with excellent customer‑service and communication skills.
• Willingness to work onsite five days a week and participate in a 24/7 on‑call rotation.
• Valid Australian driver’s licence and reliable vehicle (expenses reimbursed).

Required skills

• Windows 11
• Office 365 Suite
• Active Directory
• SCCM
• Citrix
• Basic Networking
• Airport peripherals/technologies
• MDM / Intune
• Azure Desktop
• Apple products
• ServiceNow (ITSM)