End User Services Engineer (Intune MDM)

About the role

Canon Business Services ANZ is hiring an End User Services Engineer (Intune MDM) for its Service Desk team in South Melbourne. You will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalation, acting as the face of Canon Business Services for its strategic enterprise customers. The role covers remote and onsite support, with visits to customer sites in Hawthorn, Moorabbin and the CBD.

Key responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
• Deliver onsite and remote support while meeting agreed service levels and customer expectations
• Manage incidents, requests and service activities through ServiceNow
• Administer Microsoft 365 environments and support user access, accounts and productivity services
• Support Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
• Troubleshoot and support Windows 11 endpoint environments
• Assist with Entra ID (Azure AD) user and device management
• Help with device deployment, asset lifecycle and hardware replacement
• Build relationships with customer stakeholders and end users, and contribute to service improvement initiatives

Required profile

• Demonstrated Level 1 and Level 2 IT support experience in a corporate or Managed Services environment
• Hands-on experience with Microsoft Intune endpoint management and modern device management
• Strong Windows 11 troubleshooting and support skills
• Knowledge of Microsoft Entra ID (Azure AD) and identity management
• Experience supporting endpoint security, compliance and device management policies
• Excellent customer service, communication and stakeholder engagement skills
• Experience supporting enterprise end-user environments
• ITIL Foundation, Microsoft certifications or Managed Services experience highly regarded
• Ability to obtain and maintain an Australian Government NV1 security clearance is advantageous

Required skills

• Microsoft 365 administration and user support
• Microsoft Intune and Kandji MDM for cross-platform devices (highly essential)
• ServiceNow or similar ITSM platform

What we offer

• Bonus leave including Birthday leave, Canon Day leave and Kyosei Day
• Training and development opportunities
• Wellbeing benefits such as discounted health insurance, flu vaccines and confidential counselling
• Canon products at discounted rates
• Education assistance for external training
• Flexible working arrangements where possible