Director, Portfolio Solution Engineering, ANZ

About the role

NiCE, a market leader in cloud-based contact center technology, is looking for an experienced Solution Engineering Director to lead an international team and drive its CXone and Digital solutions into markets. The Director leads a team that works consultatively with prospects to identify their goals and business drivers and designs solutions that meet the growing demands of their contact center and digital needs. The role also supports deep technical expertise in CXone solutions and leads partner enablement.

Key responsibilities

• Own presales end-to-end: pipeline, solution strategy, POC governance and win/loss review
• Lead complex enterprise AI deals from first discovery through technical sign-off
• Design and oversee POCs, including data requirements, model evaluation, integration architecture and results framing
• Coach Solutions Consultants on AI solutioning, technical storytelling and commercial positioning
• Build repeatable playbooks, demo frameworks and discovery guides for AI/ML products
• Feed structured field intelligence back into Product and GTM strategy
• Represent the company at industry events and in customer advisory conversations

Required profile

• 12-16 years in Pre-Sales, Solution Consulting or Sales Engineering, with 3+ years leading a team
• Last 2+ years hands-on in AI product presales, not adjacent to it
• Deep experience with complex, multi-stakeholder enterprise sales cycles
• A coach who leads by doing: gets in the deal, runs discovery, fixes the demo, then debriefs the team

Required skills

• Working knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines and API-based AI services
• Able to scope and run technically rigorous POCs without needing an engineer to translate
• Commercial fluency around AI pricing models, tokens, compute, licensing and total cost of ownership with procurement and finance

What we offer

• A fast-paced, collaborative and creative environment in a global company with many internal career opportunities
• NiCE-FLEX hybrid model: 2 days in the office and 3 days remote per week