Digital Specialist - CS&L Continuous Improvement

About the role

Mondelēz International is hiring a Digital Specialist for its Customer Service & Logistics (CS&L) team in Melbourne, reporting into the Continuous Improvement function. The role owns the digitisation target for CS&L, building a pipeline of digital initiatives such as dashboards, automations, analytics and reporting tools that deliver measurable cost savings, service improvements and efficiency gains. It is a hands-on, embedded role within the CS&L team.

Key responsibilities

• Build and maintain a live Digital CI pipeline of initiatives, each with a problem statement, solution design, estimated benefit and delivery date.
• Design and deliver digital solutions (automations, dashboards, reporting tools) and work with SMEs on their development.
• Support and build digital capability across the ANZ ISC, including training sessions, lunch-and-learns and monthly updates, assessed by post-training surveys and self-serve examples.
• Report monthly on pipeline health and year-to-date savings, with benefits validated and signed off by stakeholders.
• Identify opportunities to reduce manual effort, waste or cost through automation and digital tools.
• Lead the National Distribution Control Tower project, including BRDs, architecture and solution design, testing and hypercare support.
• Conduct infrastructure risk assessments and develop business cases for sustainable solutions.
• Embed digital tools in the Integrated Lean Six Sigma (IL6S) methodology and maintain safety dashboards and reporting tools.

Required profile

• Relevant tertiary qualification in information systems, data analytics, supply chain, engineering or a related discipline (or equivalent practical experience).
• Experience building dashboards, automations and data-driven reporting tools in a business environment.
• Ability to turn business problems into practical digital solutions with measurable, dollar-value outcomes.
• Strong analytical, problem-solving and communication skills, able to explain technical concepts to non-technical stakeholders.
• Willingness to learn continuous improvement methods such as IL6S, Lean or Six Sigma.
• Ability to manage multiple initiatives, prioritise and flag risks early.

Required skills

• Demonstrated experience with data visualisation and automation tools (Power BI, Databricks, Power Automate, Python or similar).
• Preferred: Power BI, Databricks and SAP.
• Familiarity with logistics, supply chain or FMCG/CPG operations.
• Ideally experience developing business cases with cost/benefit analysis and ROI.

Work schedule is standard business hours with no expected weekend work unless pre-agreed, hybrid working with the option to work from Truganina or South Melbourne, and no relocation support.