Digital & Client Services Manager

About the role

Louis Vuitton is seeking a commercially driven digital professional to lead the performance of its online retail platform for Australia and New Zealand. The role sits at the crossroads of digital commerce, client experience, and omnichannel strategy, translating global direction into local market success.

Key responsibilities

• Manage commercial performance of au.louisvuitton.com and coordinate the ANZ trading calendar.
• Analyse digital performance data and provide locally relevant recommendations.
• Represent ANZ in digital and omnichannel forums, influencing site experience, product assortment, and client journey.
• Collaborate with retail teams to ensure seamless omnichannel continuity across the region.
• Oversee logistics and fulfilment operations to meet client expectations.
• Lead a Client Services team of 24 across Australia and New Zealand, developing team manager capability and ensuring excellence in client interactions.

Required profile

• At least five years of progressive experience in digital retail, e‑commerce, or omnichannel operations, or senior retail leadership in a luxury or premium environment.
• Strong commercial instincts, analytical mindset, and ability to influence stakeholders in a matrixed organisation.
• Client‑first mindset with experience leading large commercial teams.
• Experience in luxury or premium retail is highly advantageous.

Required skills

What we offer

• Opportunity to shape digital strategy for a world‑leading luxury brand.
• Investment in personal development and bold thinking.
• Dynamic, collaborative environment across Australia and New Zealand.