Desktop Home Assessing Team Leader

About the role

Troocoo is seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors in a growing insurance and claims environment. The role suits an experienced building, construction or insurance professional with strong leadership skills who enjoys developing people, driving performance and delivering quality customer outcomes. It is a permanent position based in Sydney.

Key responsibilities

• Lead, coach and develop a team of Desktop Home Assessors to meet performance targets and deliver excellent customer outcomes.
• Monitor team performance, productivity and KPIs, and identify opportunities for continuous improvement.
• Provide technical guidance on building damage assessments, repair methodologies and Scopes of Work.
• Support assessors with complex claims, cost validation, repair negotiations and decision-making.
• Review assessment quality so repair recommendations meet industry standards, policy requirements and cost expectations.
• Build relationships with internal stakeholders, builders, repairers and suppliers.
• Oversee claims progression to ensure timely resolution and quality repair outcomes.
• Identify training and development needs and promote a culture of accountability, collaboration, compliance and continuous improvement.
• Ensure adherence to relevant legislation, industry standards and company policies.

Required profile

• Previous experience in building, construction, property repairs or insurance assessing.
• Demonstrated leadership experience, ideally managing or mentoring a team of assessors.
• Experience reviewing repair costs, negotiating with suppliers and managing claims outcomes.
• Proven ability to coach, motivate and develop team members while driving performance.
• Excellent communication, stakeholder management and conflict resolution skills.
• Strong analytical and problem-solving abilities, with a customer-focused approach.
• Confidence using technology and virtual assessment platforms; trade or relevant building qualifications are highly regarded.

What we offer

• The chance to lead and develop a team of industry professionals.
• Ongoing training and professional development.
• Additional paid leave, including a paid ME day and volunteer day.
• Paid parental leave.
• Employee discounts and reward and recognition programs.
• Access to an employee benefits and discounts platform.