Dental Receptionist

About the role

Maven Dental New Farm, part of the Abano Healthcare network, is looking for an experienced dental receptionist for a full-time, four-day week. The practice offers general and restorative dentistry, dental implants and oral surgery to patients in New Farm and inner Brisbane. The receptionist is the first point of contact for patients, working closely with the Practice Manager, three dentists and the hygiene team.

Key responsibilities

• Welcome patients and create a friendly, professional first impression
• Manage appointments, patient enquiries and day-to-day reception duties
• Answer phone calls and assist patients with their questions
• Process payments, HICAPS and health fund claims
• Maintain accurate patient records and keep the front desk organised
• Use Oasis practice management software and MS Office for administration
• Support a positive patient experience, including for nervous or anxious patients

Required profile

• Previous experience in a dental reception or dental assisting role (essential)
• Recent experience using Oasis practice management software (essential)
• Availability to work Monday, Tuesday, Thursday and Friday
• Knowledge of HICAPS, health fund claims and dental item numbers
• Warm, professional approach to patient care, strong organisation and attention to detail

What we offer

• A stable four-day week with Wednesdays and weekends off
• Ongoing training and development, including Abano Uni Online
• A free, confidential Employee Assistance Program
• 9% off Medibank Corporate health cover
• Referral rewards of up to $20,000 and Flare Benefits savings
• Career development opportunities across Abano Healthcare practices in Australia and New Zealand

Applications are reviewed as they come in; candidates should submit their CV and a short answer to "What's your favourite part of working in dentistry?". A cover letter is not required.