Customer Support Officer – Goulburn (State Government)

About the role

The State Government department in Goulburn is looking for a Customer Support Officer to deliver high‑quality service to its clients. This full‑time, office‑based position involves handling enquiries, providing administrative assistance and ensuring accurate data management.

Key responsibilities

• Respond to customer enquiries via phone, email and face‑to‑face interactions.
• Enter and maintain data across multiple internal systems with high accuracy.
• Process routine administrative tasks and support service‑focused initiatives.
• Identify and resolve issues, escalating when necessary to achieve positive outcomes.
• Adapt quickly to new processes, procedures and technology platforms.

Required profile

• Strong customer focus with excellent communication and interpersonal skills.
• Ability to work independently, take ownership of enquiries and deliver results.
• High attention to detail and commitment to data accuracy.
• Adaptable, quick learner with solid problem‑solving abilities.

Required skills

• Touch typing – minimum 40 words per minute with at least 85 % accuracy.
• Proficiency in using multiple computer systems simultaneously.

What we offer

• Fixed‑term contract of 6 months with potential extension.
• Competitive hourly rate of $35‑$45 (incl. superannuation).
• On‑site work in a modern office environment in Goulburn.