Customer Support Agent - Invoicing Enquiries

About the role

A global employer is seeking a Customer Support Officer for a full-time temporary assignment in Brisbane CBD. You will be the first point of contact for customers with invoicing and account enquiries, managing inbound calls and emails, investigating issues and delivering timely, accurate resolutions. Working in a team of about 10 people, you will aim for First Contact Resolution.

Key responsibilities

• Respond to inbound customer calls and emails about invoicing enquiries
• Investigate and resolve account and billing issues
• Provide excellent customer service while supporting accounts receivable outcomes
• Escalate complex enquiries to specialist teams when needed
• Maintain accurate customer records across multiple systems
• Take part in quality assurance and continuous improvement initiatives

Required profile

• Experience in a fast-paced customer service or contact centre environment
• Strong customer-first mindset and confidence using multiple systems to investigate enquiries
• Experience working towards KPIs and service standards
• Appreciation of diversity, inclusion and collaboration with people from all backgrounds

Required skills

• Excellent phone communication and active listening
• Time management and ability to prioritise competing tasks

What we offer

• $42.49 per hour plus superannuation
• Full-time hours, Monday to Friday, with a rotating roster between 7:00am and 5:00pm
• Brisbane CBD office with easy access to public transport
• Initial 3-month temporary assignment with potential for extension