Customer Service Centre Consultant (Relocation Support)

About the role

Toll Group's Government & Defence team is looking for a Customer Service Centre Consultant in Brisbane. You will assist Australian Defence Force (ADF) members and corporate and government clients with their relocation enquiries and needs, mainly by phone, SMS and email. The job runs on a rotating roster from 7.00am to 9.00pm, Monday to Friday, and requires the ability to work from both home and the office.

Required profile

• Ability to work remotely, with the capability and setup to perform duties according to the roster.
• Minimum of one year's experience in a high-volume, fast-paced contact centre or customer service environment (desirable).
• Excellent keyboarding skills and the ability to use multiple complex computer systems accurately.
• Strong time management and organisational skills, able to prioritise tasks in a dynamic environment.
• Must be entitled to work in Australia and ready for pre-employment checks, including a criminal history check and medical.

Required skills

• Proficiency in Microsoft 365 applications.
• Ability to quickly learn industry-specific processes, especially in the relocation sector and for ADF members.
• Exceptional listening and communication skills, with discretion in every interaction.