Customer Service Consultant - Travel Insurance Contact Centre

About the role

Mayday Recruitment is recruiting, on behalf of a globally recognised travel insurance and assistance provider, Customer Service Consultants for its Brisbane CBD contact centre. The role sits in a close-knit team that helps customers through unexpected moments in their travel, combining customer service with empathy, patience and genuine care.

Key responsibilities

• Handle inbound customer enquiries with professionalism and empathy
• Support customers in stressful or unexpected situations, such as breakdowns, vehicle support or insurance queries
• Navigate multiple systems at once while keeping attention to detail
• Record customer interactions accurately and maintain high service standards

Required profile

• Previous call centre or phone-based customer service experience
• Confidence using multiple systems while talking to customers
• Excellent communication and active listening skills
• Demonstrated empathy and ability to handle sensitive, emotional or difficult conversations
• Attention to detail and accuracy

What we offer

• 6-month full-time contract with immediate start, paid weekly at $38.89 per hour plus super
• Rotating roster: weekdays 6:00am–8:00pm, weekends 6:00am–4:00pm, about one weekend in four
• Comprehensive training and hands-on support, laptop and equipment provided
• Awards and competitions