Customer & Stakeholder Advisor

About the role

ConnectSydney, a joint venture of ServiceStream, Boral and Johnson Controls in partnership with Transport for NSW (TfNSW), manages the Harbour Zone, covering routine maintenance, strategic enhancements and special projects. As Customer & Stakeholder Advisor, you will support the Customer & Stakeholder Manager in building relationships with the community and stakeholders and in meeting notification and consultation obligations. The role is frontline in managing the organisation's reputation and driving customer satisfaction. It is a 12-month fixed-term position with the potential to extend.

Key responsibilities

• Act as first point of contact and liaison with the community, stakeholders and customers about planned works.
• Work with the Customer & Stakeholder Manager to run consultations and organise door-knocks and meetings with residents, customers and stakeholders.
• Draft community engagement plans and public-facing collateral, seeking approval from the manager.
• Organise distribution of information through traditional and digital channels.
• Work with the Fault Management Centre and councils on works such as vegetation, graffiti and litter, and coordinate trimming of vegetation obscuring traffic lights and VMS, including door-knocking and letter drops on private land.
• Maintain consultation records and close out interactions.
• Provide information to the manager so TfNSW can handle ministerial briefings, media and correspondence.
• Support research and survey programs, manage the weekly milestone reporting, and run the 1800 community line and inbox.

Required profile

• Tertiary qualification in Public Relations, Marketing, Communication or Journalism (desirable).
• IAP2 certificate (desirable).
• Current driver's licence.
• Exposure to the building, construction or engineering sectors and to community relations and stakeholder engagement.
• Highly organised, methodical, with excellent attention to detail and proven ability to engage with diverse people.

What we offer

• Hybrid role with flexible working arrangements.
• Career development opportunities across business units.
• Discounts with hundreds of businesses and access to novated leasing.
• Paid leave including parental, cultural, community service, study, corporate volunteering and purchased leave.
• Quarterly lunches.

Applications are made through the online application system (Workday). The employer welcomes applications from Aboriginal and/or Torres Strait Islander people, people with a disability or neurodivergence, and LGBTIQA+, veteran and other diverse groups, and offers reasonable adjustments on request.