Customer Service & Sales Consultant - Warm Leads, Hybrid

About the role

A leading Australian private health insurance provider is recruiting a Customer Service, Sales and Retention Consultant through Smaart Recruitment. The role focuses on building genuine relationships with customers and helping them find the right health insurance solutions, working mainly with warm, engaged leads who have already shown interest. It is a predominantly phone-based position with a mix of inbound enquiries, outbound follow-ups, retention and relationship management, set in a small team of six.

Key responsibilities

• Handle inbound enquiries by phone and email, and make outbound calls to customers who enquired online.
• Build rapport, recommend suitable products and convert enquiries into new memberships.
• Take part in occasional outbound campaigns to reconnect with previous customers.
• Manage cancellation enquiries and identify opportunities to retain existing members.
• Identify cross-selling and upselling opportunities.
• Work towards sales, retention and customer service targets as part of a collaborative team.

Required profile

• Previous sales experience, ideally in a phone-based or contact centre environment.
• Strong customer service skills and a genuine passion for helping people.
• Ability to build rapport quickly and provide suitable solutions.
• Collaborative approach and willingness to contribute to team success.

What we offer

• 12-month contract with potential for extension, full-time hours.
• Pay of $71,000 plus super and quarterly team bonuses and commission.
• Hybrid arrangement: 3 days in the office and 2 days from home, Monday to Thursday 8:30am-6:00pm and Friday 8:30am-5:00pm, in 8-hour shifts.
• Location in Surrey Hills, near the train station, with free off-street parking.