Customer Service & Sales Consultant - Telstra Retail (Whyalla)

About the role

Telstra is hiring a Customer Service & Sales Consultant for its Whyalla store. As a Retail Consultant you give frontline support by helping customers choose products, activate services and troubleshoot basic issues, creating positive experiences through good communication and adherence to retail standards. The role shows foundational autonomy and supports both customer satisfaction and store performance.

Key responsibilities

• Help customers find the right products and services to suit their needs
• Stay up to date with the latest gadgets and services and offer informed guidance
• Use consultative selling to meet and exceed sales targets and KPIs
• Work closely with the team to create a welcoming environment and help everyone reach store goals

Required profile

• Natural communicator who enjoys making customers' days better
• Solution-oriented, able to think on your feet and tailor solutions to each customer
• Motivated to achieve sales targets and KPIs
• Eager to learn and grow in a dynamic environment
• Resilient and positive, even when busy
• Previous customer-facing experience is a plus but not required

What we offer

• Permanent position with 12% superannuation
• Guaranteed pay for the first 2 months while learning on the job
• 30% discount on Telstra services and offers with over 240 brands and partners
• 16 weeks of paid parental leave, plus extra leave options
• Flexible working hours and a supportive approach to parental leave
• Access to over 17,000 learning programs through LinkedIn Learning
• Monthly performance rewards and recognition programs

To apply, use the Apply Now button on the listing; after applying, follow the assessment steps sent by the partner, HireVue.