Customer Service & Operations Manager – Luxury Interiors

About the role

Casa Blanco is seeking a Customer Service & Operations Manager to lead the client experience across every stage of the customer journey. This role combines front‑line service with operational coordination to ensure a seamless, luxury‑standard experience for residential, trade and commercial clients.

Key responsibilities

• Deliver exceptional customer service via phone, email, live chat and showroom interactions.
• Manage customer orders from purchase through delivery and after‑sales support, providing proactive updates on lead times and scheduling.
• Resolve customer concerns efficiently while maintaining a luxury service standard.
• Coordinate daily order processing, liaising with suppliers, freight providers and internal teams to ensure accurate fulfillment.
• Support operational improvements that enhance the customer journey and internal efficiency.
• Maintain accurate records in CRM and operational systems and assist with workflow optimisation.
• Help establish and refine customer service procedures, working closely with sales and leadership teams.

Required profile

• 3+ years of experience in customer service, client relations or operations coordination.
• Exceptional written and verbal communication skills with a polished, professional demeanor.
• Strong problem‑solving ability and calm approach to handling escalated issues.
• Highly organized with meticulous attention to detail and ability to manage multiple priorities in a fast‑paced environment.

Required skills

• Experience with CRM or order‑management systems (preferred).

What we offer

• Opportunity to work within a growing luxury interiors brand.
• Creative and collaborative work environment.
• Career growth opportunities within an expanding business.
• Exposure to premium residential and commercial projects.