Customer Service Officer

About the role

Cabrini Health is looking for a proactive, detail-focused Customer Service Officer for its Malvern hospital. The role is predominantly switchboard-based, with potential work in concierge and reception areas. It is a permanent part-time position of 22.5 hours per week. The department runs 6:00 AM to 11:00 PM, 365 days a year, and flexibility to cover a range of shifts, mainly weekdays, is preferred.

Key responsibilities

• Provide customer service to staff, patients and visitors
• Answer and redirect incoming calls through the switchboard system
• Greet patients and visitors at the main entrance and escort patients into the hospital
• Respond to emergency calls promptly and transmit messages accurately
• Give directions following the way-finding procedure
• Book taxis and couriers as requested
• Make patient transport bookings as required
• Assist with general enquiries

Required profile

• A "customer first" mindset
• Professional demeanour and phone manner
• Ability to maintain confidentiality in sensitive matters
• Great attention to detail and strong time management
• Team player who welcomes new challenges positively

Required skills

• Sound technology skills
• MS Office
• Ability to learn new software easily

What we offer

• Salary packaging up to $18,550 tax free annually
• Guaranteed annual salary increase plus 13% superannuation and 17.5% annual leave loading
• Staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
• Convenient Malvern location close to public transport
• Ongoing professional development and career progression

New staff must pass satisfactory background checks, including professional references and a National Police check; a Working with Children Check may also be requested. Vaccinations for influenza and COVID-19 are highly recommended.