Customer Service Officer

About the role

A well-established, privately owned business based in Midvale is looking for an experienced Customer Service Officer. Working full time from 9am to 5pm, the role is a key point of contact for customers, focusing on answering calls, managing a shared inbox and following up on delivery times. The business supplies industrial products to clients in the mining, construction and industrial sectors and is growing.

Key responsibilities

• Answer and manage inbound customer calls professionally and resolve enquiries quickly and accurately
• Manage the shared customer service inbox, prioritising and acting on emails promptly
• Follow up on order and delivery times and keep customers informed of order status
• Liaise with the warehouse and purchasing teams to track orders and resolve delivery issues
• Process phone and online sales orders accurately and efficiently
• Maintain and update customer records
• Provide general administrative support as required

Required profile

• Previous experience in customer service, sales support or administration
• Confident handling of a high volume of customer calls
• Strong organisational skills and attention to detail
• Excellent verbal and written communication skills

Required skills

• Advanced Microsoft Office skills
• NetSuite experience highly regarded but not essential

The business describes itself as having a supportive, team-oriented culture. Interested candidates can apply through the application link or contact the recruiter directly.