Customer Service Officer
BlueScope · Cairns
Job description
About the role
BlueScope’s Orrcon Steel Distribution in Cairns is seeking a Customer Service Officer to provide exceptional service to B2B customers. You will be the primary contact for sales and service enquiries, handling orders, quotations and day‑to‑day queries.
Key responsibilities
- Interact with customers via phone and email, managing quotes and queries.
- Follow up on quotations, converting enquiries into sales opportunities.
- Collaborate with marketing, warehouse and sales teams to meet customer expectations.
- Build and nurture relationships to uncover new business opportunities.
- Continuously seek ways to improve the customer experience.
Required profile
- Strong customer focus with a desire to grow in a B2B environment.
- Experience in a customer service role; B2B experience is advantageous.
- High attention to detail and ability to handle multiple tasks.
- Effective communication and interpersonal skills.
- Proactive approach to problem‑solving.
Required skills
- Proficiency with Microsoft Office.
- Ability to learn new systems; SAP experience is advantageous.
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Published 13 hours ago
Expires 1 month from now
1 views · 0 interested
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BlueScope
Cairns