Customer Service Officer

About the role

Amare Safety is looking for a Customer Service Officer to join its fast‑growing team in Rowville. The role is office‑based, Monday to Friday, 9 am‑5 pm, and focuses on delivering first‑class support to both external and internal customers.

Key responsibilities

• Answer inbound phone calls promptly and courteously.
• Respond to customer enquiries via phone and email.
• Enter customer orders into the ERP system and update online portals such as SAP Ariba and Tungsten.
• Provide support to the external sales team and national branch network.
• Maintain and build relationships with internal and external customers.

Required profile

• Self‑motivated, high‑performing individual with a mature work approach.
• 1‑2 years of phone‑based B2B customer service experience, preferably in an industrial or trade environment.
• Strong work ethic, dependability, and a customer‑first mindset.
• Valid Australian work rights.
• Safety or PPE product experience is a plus but not mandatory.

Required skills

• Proficient use of Microsoft Office Suite.
• Experience with ERP systems, specifically Jiwa Financials.
• Familiarity with SAP Ariba.
• Familiarity with Tungsten portal.
• Accurate data‑entry abilities and attention to detail.

What we offer

• Opportunity to work for Australia’s largest independently owned safety‑equipment provider.
• Stable, expanding company with chances to learn new skills and grow professionally.