Customer Service Manager
Woolworths Group · Hamilton
Job description
About the role
The Customer Service Manager leads the customer service team in a Woolworths supermarket, ensuring a smooth shopping experience and compliance with legal requirements. You will work closely with store leadership to optimise staffing, reduce queue times and manage tobacco inventory.
Key responsibilities
- Roster and coordinate the customer service team to minimise wait times and improve pickup experience.
- Oversee tobacco inventory and ensure legal compliance.
- Promote safety and correct store processes for both team members and customers.
Required profile
- Strong leadership and communication skills.
- Ability to collaborate and support team members daily.
- Commitment to safety and customer delight.
Required skills
- Experience in customer service management or retail department leadership.
- Knowledge of roster planning and inventory control.
What we offer
- Career development through the Store Leadership Pathway.
- Flexible work arrangements and parental leave support.
- Access to the Sonder App for family benefits and a competitive leave policy.
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Published 14 hours ago
Expires 1 month from now
6 views · 0 interested
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Woolworths Group
Hamilton