Customer Service Consultant – Part Time (3/4 days/week)

About the role

We are looking for an enthusiastic Customer Service Consultant to join a fast‑growing team in South‑East Melbourne. This part‑time position (3‑4 days a week) involves handling outbound calls and emails on behalf of well‑known brands, helping to strengthen customer relationships and identify sales opportunities.

Key responsibilities

• Conduct outbound customer contact campaigns via phone and email following client scripts.
• Record detailed, accurate interactions and feedback in the system.
• Achieve daily productivity and performance targets while maintaining high data quality.
• Build rapport with customers and represent client brands professionally.
• Participate in coaching, quality assurance reviews, and ongoing training.
• Contribute to process improvements and perform related administrative tasks.

Required profile

• Previous experience in a contact centre, customer service, telesales or similar role.
• Exceptional verbal and written communication skills with a professional phone manner.
• Strong listening, rapport‑building and attention‑to‑detail abilities.
• Ability to work across multiple systems simultaneously and manage competing priorities.
• Positive attitude toward feedback and continuous improvement.

Required skills

What we offer

• Supportive, collaborative team environment.
• Ongoing training, coaching and career development.
• Opportunity to work with a diverse portfolio of recognised brands.
• Stable, growing organisation with long‑term prospects.
• Competitive salary package and employee benefits.