Customer Service & Claims Consultant | Healthcare

Customer Service & Claims Consultant | HealthcareBenefits12-month contract with a global healthcare organisationHybrid working | Sydney CBD locationCompetitive salary circa $86,000 + super + health insuranceAbout the companyA global healthcare organisation specialising in innovative medical technology and patient care solutions. With a growing presence in Australia, the business is committed to improving patient outcomes through accessible healthcare products, technology and exceptional customer support.About the opportunityAn exciting opportunity for an experienced Customer Service & Claims Consultant to join a growing healthcare business based in Sydney CBD.Working within a supportive team, you will assist patients, healthcare professionals and external providers with insurance claims, eligibility enquiries and order processing.This role combines customer service, claims administration and patient engagement, ensuring customers receive the support they need to access essential healthcare products.DutiesManage customer and patient enquiriesProcess healthcare claims and approvalsVerify insurance eligibility and coverageLiaise with insurers and healthcare providersCoordinate orders and payment processingResolve claims and customer enquiriesMaintain accurate records and documentationSupport patients throughout their journeySkills and ExperienceCustomer service or claims experienceHealth insurance knowledge highly regardedHealthcare patient engagement highly desirableStrong communication and administration skillsCultureJoin a collaborative, patient-focused team that values accuracy, empathy and exceptional customer service. A supportive environment where employees are encouraged to contribute ideas, develop their skills and make a difference to patients' lives.How to ApplyClick Apply or contact Jane Nichols, Divisional Manager – Business Support, Healthcare Professionals Group, for a confidential discussion.About Healthcare Professionals GroupHealthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs;Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.For more job opportunities, visit